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Monday, October 29, 2007

PayPal: How to Downgrade Your Business Account to Premier Account

1. Log in to your account.

2. Click on the Contact Us link.

3. Go to Help by Email, click on the Contact Customer Service link.

4. In the Ask Your Question section:

Q1-Choose a Topic: Click once on My Account.

Q2-Choose a Subtopic: Don't click on the Changing Account Type, as whatever additional information you've provided in item 3, it will always say that 'According to our Record, you already have a Premier / Business account'.
So, click on Changing / Updating Account Information (remember to click once, not double-click).

Q3-Summarize your question in one sentence: Downgrade account type to Premier.


5. Click continue -- it will then show you some Help Topics based on the question / keywords that you have entered in item 3 previously.

6. Scroll down to the end of the Help Topics provided, there you will see 'Still don't have the answer to your question, please fill up the form below'.

7. So, you provide whatever additional information in the form, say ' I have a Business account, but I prefer to use a Premier account. Please change / downgrade my account to a Premier account.' Then click submit.

8. Voila! You are done now and wait for Paypal's reply.


PayPal's Reply

It took about 3 working days for Paypal to respond for the above enquiry.

Below is the reply from Paypal Support Team:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Thank you for taking the time to contact us with your concerns. I am
happy to assist you.

Understand you would like to downgrade your Business Account to Premier
Account.

I am pleased to inform you that now the downgrade has been completed as
requested. Please log into your PayPal account and have a check.

Thanks again for contacting us, and thank you for being part of the
PayPal community.

Should you have any other concerns, please do not hesitate to contact
us. We are always ready to help you out.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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